Help
We're here.
Write to us at contact@aimantee.com. We usually reply within 2 business days. Because Aimantée stores nothing on a server, we can't see your answers: just tell us what's happening (phone model, app version).
Subscription
Cancel the trial or subscription
iPhone: Settings → your name → Subscriptions → Aimantée → Cancel.
Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → Aimantée → Cancel.
Cancel at least 24 hours before the trial or current period ends.
I can't find my purchase
Open Aimantée, go to Settings (or the plans screen) and tap Restore purchases, signed in with the same Apple or Google account you used to buy.
Refunds
Refunds are handled by Apple (reportaproblem.apple.com) or Google (Google Play help). We have no access to payments.
The app
Switching phones
Your data stays on your device. It moves with your phone backup if backups are on; otherwise, retake the test on the new phone and restore your purchases.
Erase my data
Settings → Erase my data. Everything is permanently deleted from the device.
Reminders don't show up
Check that Aimantée notifications are allowed in your phone settings and that a Focus mode isn't blocking them.
My result feels wrong
Attachment style depends a lot on the relationship you had in mind while answering. Retake the test thinking about your relationships in general, somewhere calm. And remember: it's an estimate, not a verdict.
If you're not okay
Aimantée is a self-discovery tool: it does not replace professional psychological support. If you're having dark thoughts, feel unsafe in your relationship, or everything feels too heavy, talk to someone now:
- US: call or text 988 (Suicide & Crisis Lifeline), 24/7.
- US domestic violence: 1-800-799-7233 or text START to 88788.
- Belgium: 0800 32 123 (in French) or Zelfmoordlijn 1813 (in Dutch), free.
- UK & Ireland: Samaritans, 116 123.
- Anywhere else: findahelpline.com lists free, confidential helplines by country.
- In an emergency, call your local emergency number.